Zenbichat Cookie Policy

This Cookie Policy explains how Zenbichat, operated by ZenbitX LLC, uses cookies, pixels, SDKs, local storage, session storage, and similar technologies on our website zenbichat.com, dashboard app.zenbichat.com, and related services. This policy should be read together with our Privacy Policy. By using Zenbichat, you agree that cookies may be used as described, subject to your browser settings and applicable consent requirements (including GDPR, CCPA, and WhatsApp/Meta compliance).

Cookies are small text files stored on your device. They help remember sessions, preferences, devices, and activity. Similar technologies include pixels, tags, SDKs, localStorage, and device identifiers.

• Keep users logged in and secure accounts across inbox and CRM
• Remember inbox filters, assigned conversations, and pipeline view preferences
• Operate unified inbox, customer CRM, order management, and merchant tools
• Improve website speed, reliability and user experience
• Measure analytics, feature adoption, AI vs human workload, and campaign performance
• Detect fraud, abuse, bots, and unauthorized access
• Support integrations with Meta, WhatsApp, Shopify, WooCommerce, courier providers, and payment tools

Zenbichat may allow third-party services to place cookies where necessary for integrated features:

• Analytics: Google Analytics, Mixpanel, PostHog
• Advertising: Meta Pixel, Google Ads, LinkedIn
• Infrastructure: AWS, Cloudflare, Vercel
• Support: Intercom, Crisp, or helpdesk tools
• AI Infrastructure: OpenAI, Anthropic, etc. for AI Agent processing (via server, not cookies)
• Communication: Meta Graph API, WhatsApp Business API

These third parties process information under their own policies.

If you are an end-customer chatting via a Zenbichat-powered store, cookies may be used for chat widget session, cart persistence, and conversation continuity. The merchant using Zenbichat is responsible for providing an additional cookie notice for their storefront where required.

You can manage or delete cookies through browser settings. You can block non-essential cookies, clear localStorage, or adjust tracking preferences.

• Browser controls: Chrome > Settings > Privacy > Cookies, similar for Firefox, Safari, Edge
• Opt-out tools: Google Analytics Opt-out, YourAdChoices, NAI Opt-out
• Consent controls: Where consent tools are provided, you can accept, reject or manage non-essential categories. Essential cookies remain necessary for core functionality.

If you disable essential cookies, login, inbox sync, AI Agent configuration, order creation, and security features may not function.

Session cookies expire when you close browser. Persistent cookie retention varies by purpose. Authentication cookies: 7-30 days. Analytics cookies: up to 13 months. Preference cookies: up to 12 months. Marketing cookies: up to 90 days.

Depending on location, Zenbichat may request consent for non-essential cookies. Where consent tools are used, you can accept, reject, or manage categories. Applicable privacy requirements may include Global Privacy Control (GPC) signals and Do Not Track preferences. For California residents, see our Privacy Policy for CCPA rights.

We may update this Cookie Policy. Updated versions will be posted with new Last Updated date.