Last updated: October 11, 2026 · A product of ZenbitX LLC
This policy explains how Zenbichat, operated by ZenbitX LLC, collects, uses, stores, shares and protects information across our website, unified inbox, AI Agent, CRM, orders and integrations.
ZenbitX LLC is the controller for account and usage data. Merchants are the controllers for their end-customer data; Zenbichat processes it on their instructions. Merchants are responsible for privacy notices, lawful collection, messaging consent and opt-outs.
We are the controller
Details about you and your team, used to run your subscription.
To create your workspace, manage your subscription, process payments and keep your account secure.
We are your processor
Content that flows in from the channels and stores you connect.
Only to provide the unified inbox, AI replies, CRM, order and delivery tools, reporting and integrations, on your instructions.
We are the controller
Information generated when you use the dashboard, website and API.
To keep the service reliable, prevent fraud and abuse, and improve performance.
We are the controller
What you send us when you ask for help or use your rights.
To answer you, resolve problems and meet our legal obligations.
We do not use private conversations to train foundation models without consent. Trusted AI infrastructure providers process prompts, knowledge base content and conversation context to generate replies under data protection agreements.
Under GDPR Article 6, we rely on one of these grounds each time we process personal data.
Choose a right below to send a request, or use our data rights request page.
Only service providers that help us run ZenbiChat, under agreements that limit how they can use it.
| Type | Who | Purpose |
|---|---|---|
| Messaging platforms | Meta (Messenger, Instagram, WhatsApp) and other channels you connect | To receive and send your customer messages |
| Cloud infrastructure | Amazon Web Services (AWS) | To host and run the service |
| AI model providers | AI infrastructure providers such as OpenAI and Anthropic, under data protection agreements | To generate replies from your instructions and knowledge base |
| Payments | Payment and billing providers such as Stripe and Paddle | To process subscription payments |
| Email and support tools | SMS, email and support service providers | To send service emails and answer your questions |
We may also disclose data when the law requires it, or to protect rights, safety and the security of the service.
Only as long as needed to provide the service, meet legal requirements, resolve disputes and enforce agreements. After that it is securely deleted or anonymized.
We use encryption of data at rest and in transit, role-based access control, secure AWS infrastructure, continuous monitoring and incident response procedures. No system can guarantee absolute security.
ZenbiChat runs on secure cloud infrastructure, including AWS, and data may be processed outside your country. Where personal data leaves the EU, we use safeguards such as Standard Contractual Clauses and data protection agreements. Primary data residency is the USA (AWS us-east-1). A data protection agreement is available on request.
If your own customers ask to access or delete their messages, they should contact you first. As your processor, we help you respond to those requests.
ZenbiChat is built for businesses and is not intended for anyone under 18. We do not knowingly collect personal data from children, and we delete it promptly if we find it.
We may update this policy from time to time. Changes appear on this page with a new Last updated date, and we will notify you of material changes. Continuing to use ZenbiChat means you accept the updated policy.
Send privacy questions or data requests to privacy@zenbichat.com. We verify your identity and respond within 30 days, or 45 days for complex CCPA requests. Merchant end-customers should contact their merchant first.
ZenbitX LLC
1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, USA
Product: ZenbiChatSee also our Terms of Service and Security page.
