Zenbichat Terms and Conditions

These Terms of Service form an agreement between ZenbitX LLC ("ZenbiChat", "we", "us") and the business or person creating a workspace ("you"). By creating a workspace or using the service, you accept these terms.

If you accept on behalf of a company, you confirm you have the authority to bind it. You must be at least 18 years old and able to enter a binding contract.

You must give accurate sign-up details, including a working email address and mobile number, and keep them up to date.

You are responsible for activity in your workspace, including actions by team members you invite. Keep passwords confidential and tell us promptly if you suspect unauthorised access.

ZenbiChat is an AI-powered omnichannel customer communication platform for ecommerce, with Facebook Messenger, Instagram DMs, WhatsApp Business API and website chat, AI Agent, CRM, sales pipeline, orders, courier tools, automations and analytics. Merchants remain responsible for the products they sell.

We may improve, change or retire features over time. If we remove a feature you rely on in a way that materially reduces the service, we will tell you in advance where reasonably possible.

When you connect a channel or store, you authorise ZenbiChat to access it on your behalf. Follow Meta Platform Terms and WhatsApp Business Policy, obtain valid opt-in, use approved templates outside the WhatsApp 24-hour window and respect opt-outs and platform limits.

We do not control third-party platforms. If a platform changes its rules, restricts your account or interrupts access, parts of ZenbiChat may stop working and we are not responsible for that interruption.

ZenbiChat AI generates replies based on the instructions, knowledge base and settings you provide. AI output can be incomplete or wrong, so you should test your setup and monitor conversations.

You are responsible for the accuracy of your product, price and policy information, and for how AI replies are used with your customers. Do not rely on AI replies for legal, medical or financial advice to your customers.

Your team can take over any conversation at any time. Once a person takes over, you are responsible for what is sent.

You keep ownership of your conversations, customer information, catalogs and other content ("Your Content"). You give us a limited licence to host, process and display Your Content only as needed to provide, secure and support the service.

You are responsible for having the right to use Your Content, including any lawful basis or consent required to message your customers. How we handle personal data is described in our Privacy Policy.

You must not use ZenbiChat to send spam or unsolicited bulk messages, to harass or deceive people, to sell or promote illegal goods or services, or to share unlawful or infringing content.

You must not attempt to break, probe or overload the service, access another workspace, reverse engineer the product, or resell access without our written agreement.

We may suspend access to content or accounts that we reasonably believe break these rules or put the service or other customers at risk.

Available plans, prices, billing periods and usage limits are shown on our Pricing page and during checkout. Fees are charged according to the currency, amount and billing period presented for the plan you select.

If you reach a usage limit for your plan, the affected features may pause or become unavailable until the next billing period or until you change plans. Taxes are your responsibility unless stated otherwise.

We may change prices with reasonable advance notice. Changes apply from your next billing period. Paid subscriptions, used services, AI credits and setup fees are generally non-refundable after activation or usage, unless required by law or a written offer. Contact billing@zenbichat.com for refund requests.

You can cancel through dashboard Billing > Subscription or by contacting support@zenbichat.com. Cancellation stops future renewals; it does not automatically refund charges already paid. Access to paid features may end according to your plan terms.

We may suspend or terminate your access if you materially break these terms, fail to pay, or if we are required to by law. Where reasonable, we will give you notice and a chance to fix the problem first.

After termination, you have 30 days to export your data. We may then delete, anonymize or retain data according to our Privacy Policy and legal, tax, billing, backup, security or dispute requirements.

ZenbiChat, including its software, design and trademarks, belongs to us and our licensors. These terms give you a limited, non-exclusive right to use the service during your subscription.

You grant us permission to use your feedback to improve the service without obligation to you. We will not use your brand name or logo publicly without your permission.

To the extent permitted by law, the service is provided "as is" and "as available". We do not promise that it will be uninterrupted or error-free, or that AI replies will always be accurate or suitable for your needs.

To the extent permitted by law, ZenbiChat is not liable for indirect or consequential losses, including lost profits, lost sales or loss of goodwill.

ZenbiChat’s total liability for a claim is limited to the amount you paid for the relevant service during the three months before the claim arose.

We may update these terms from time to time. For material changes we will notify you by email or in the dashboard before they apply. Continuing to use ZenbiChat after the effective date means you accept the updated terms.

These terms are governed by the laws of the State of New Mexico, USA. Disputes are resolved in the courts of Albuquerque, Bernalillo County, New Mexico, unless applicable law requires otherwise. EU and UK users may also have rights under local consumer protection laws.

Zenbichat / ZenbitX LLC, 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, USA. Email legal@zenbichat.com or support@zenbichat.com.