Workspace isolation
Conversations, customers, orders and knowledge stay inside your workspace and are never mixed with another business's data.
Every customer conversation stays private to your business.
ZenbiChat brings Messenger, Instagram, WhatsApp and your website into one workspace. Here is how we keep that data separated, encrypted and under your control.
- What happens to one customer message
- Arrives from the channelOfficial WhatsApp, Instagram and Messenger integrations.Encrypted in transit
- Lands in your isolated workspaceA separate data scope for every business.Isolated
- AI replies from your knowledgeYour catalog, policies and tone. Nothing from other workspaces.Scoped
- Your team steps in when neededRole-based access decides who sees what.Role-based
Security built into the core, not added later.
Six protections that apply to every ZenbiChat workspace.
Encryption everywhere
Data is encrypted in transit with TLS 1.2+ and at rest with AES-256, supported by monitoring and backups.
Protected credentials
Channel tokens and store keys sit in encrypted storage and are never displayed again after you connect.
Role-based access
Give agents, managers and owners only the permissions they need, and remove access in one step.
Activity records
Sign-ins, settings changes and integration updates are logged so you can review who changed what.
Safe account access
Strong password rules at sign-up and sessions that end when you sign out.
AI that works for you, within limits you set.
ZenbiChat AI answers from your instructions and knowledge base, and your team can take over at any moment.
What the AI does
- Replies using your knowledge base, catalog and tone
- Reads product photos and screenshots customers send
- Captures leads and prepares orders for your review
- Hands the chat to a person whenever you want
What it does not do
- Use one business's data to answer another's customers
- Use your conversations to train public models
- Change your settings or integrations on its own
- Keep replying once a human has taken over
Your data, your control.
What we handle, how, and what you can do about it.
| Topic | How we handle it | Your control |
|---|---|---|
| Customer messages | Stored in your workspace to run your inbox and AI replies. | Export or delete on request |
| Connected channels | Connected through official platform authorisation. | Disconnect any channel at any time |
| Team access | Permissions follow each member's role. | Add, change or remove members |
| Account closure | Workspace data is deleted, anonymized or retained according to our Privacy Policy and legal or backup requirements. | Contact us to start closure |
Security questions, answered.
Can other businesses see my conversations?
No. Each workspace has its own data boundary. Only people you invite can see your chats, customers and orders.
Does the AI learn from my customers to help other brands?
No. The AI answers from your instructions and knowledge base inside your workspace.
What happens when I disconnect a channel?
ZenbiChat stops receiving messages from it immediately and the stored access token for that channel is removed.
Where is my data hosted?
Primary data residency is the USA (AWS us-east-1). International processing uses safeguards such as Standard Contractual Clauses and data protection agreements. A DPA is available on request.
Need a security review or found an issue?
We answer vendor questionnaires and look into every vulnerability report. Tell us what you saw and we will reply with next steps.
Email the security team- Security contact
- security@zenbichat.com
- Vendor questionnaires
- Supported
- Vulnerability reports
- Reviewed by our team