ZenbiChat
AI setupIntermediate

Write AI instructions that sound like your brand

Shape tone, boundaries and when to hand over.

6 lessons32 minIntermediate

What you will learn

  • Write instructions that reflect your brand voice
  • Set clear do's, don'ts and limits
  • Test replies against real customer questions
  • Decide when the AI should hand over to a person

Course content

2 modules · 6 lessons · 32 min

Define your voice3 lessons · 17 min
  1. 1.What makes a good instruction5 min
  2. 2.Set your reply tone6 min
  3. 3.Add do's and don'ts6 min
Test and refine3 lessons · 15 min
  1. 4.Test with real questions6 min
  2. 5.Set handover rules5 min
  3. 6.Review and improve4 min

Before you start

  • A ZenbiChat workspace
  • A short list of questions customers often ask

Templates to use with this course

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Put it to work in your own workspace.

Every lesson ends with something live. Start free and follow along.

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