Knowledge baseAI setup
Return and refund answers
A ready policy structure your AI can answer from.
Preview
Replace [bracketed] parts with your own details.
Can I return this?
AI replyYes. You can return items within [days] days if they are unused and in original packaging. Tell me your order number and I will start the return.
What is included
- A clear return window and condition list
- Refund timing and method
- A handover rule for unusual cases
How to use it
- 1Copy the structure into your knowledge base
- 2Fill in your real policy details
- 3Test with common return questions
- 4Set a handover for exceptions