Reply templateTeam
Greeting and human handover
Welcome customers and pass complex chats to your team smoothly.
Preview
Replace [bracketed] parts with your own details.
AI replyHi, welcome to [brand]! How can I help today?
I have a problem with my order.
AI replyI am sorry about that. I am bringing in a teammate who can help right away.
What is included
- A warm first reply
- Clear signals for when to involve a person
- A handover message that sets expectations
How to use it
- 1Copy the reply template into your instructions
- 2Add your brand name
- 3Define when the AI should hand over
- 4Test the handover with a teammate